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DIHONG DIHONG DIHONG DIHONG DIHONG DIHONG DIHONG DIHONG DIHONG DIHONG DIHONG DIHONG DIHONG DIHONG DIHONG DIHONG

FAQ

Home / FAQ
  • What is your monthly supply capacity?

    Monthly output value of aluminum sheet raw materials: 20 million RMB
    Monthly output value of CNC machining: 15 million RMB

  • Do you provide samples?

    We support providing samples, which can be arranged according to your requirements.

  • Do you offer a warranty?

    We provide quality assurance; all products are strictly inspected before delivery to ensure they meet requirements.

  • How much does the sample cost, and is the fee refundable after placing a bulk order?

    The sample fee is charged based on actual cost.
    It can be refunded after you place a bulk order, subject to our agreement.

  • Can I order a sample?

    Yes, we accept sample orders.

  • How is your customer service?

    We provide comprehensive after-sales service.
    If you have any problems after receiving the goods, we will respond promptly, verify quickly and solve properly to protect your rights and interests.

  • What should I do if I haven't received my item?

    If you do not receive the goods, we will immediately help you check the logistics tracking information to confirm whether it is lost, delayed or misdelivered, and follow up until the issue is properly resolved.

  • If I don’t visit your company, how can I stay updated on the product’s progress?

    We will keep you updated via WeChat/email with:
    Production photos/videos
    Processing progress
    Quality inspection status
    Shipping information
    The whole process is transparent for you.

  • What information do I need to provide to get an accurate quote?

    Material, specifications, quantity, product requirements, processing drawings, application and delivery time.

  • Does your packaging ensure the safety of your products?

    We use standard safe packaging with proper protection to ensure products are not damaged during transportation.

  • What is the product's warranty period?

    Warranty does not apply. Inspection and acceptance upon receipt of products shall constitute final approval.

  • Why choose us?

    We have our own factory with stable production capacity and strict quality control.
    Professional in aluminum extrusion & CNC machining, with rich experience.
    Support OEM & ODM customization according to your drawings and requirements.
    Short lead time, competitive price, and reliable after-sales service.
    We focus on product quality and long-term cooperation.